IRS says expects better tax season service thanks to Inflation Reduct Act funding
The IRS is detailing the 2023 tax season resources as congressional Republicans try to rescind much of the Inflation Reduction Act's funding for the agency The Treasury Department is rolling out new measures aimed at improving customer service as the IRS starts to accept 2022 federal income tax returns. Treasury Department Deputy Secretary Wally Adeyemo told reporters on Friday that the agency has used funds from the Inflation Reduction Act to hire more customer service staff and modernize decades-old technology. That includes 5,000 new customer service workers to answer calls, Adeyemo said. Just 13% of 173 million calls to the IRS were fielded by live agents last year and 8% of calls were answered with automated assistance. MORE: Brace yourself for a smaller refund as COVID-era tax breaks expire A Treasury Department official said the new hires mean the IRS has a "historic number" of workers ready to answer the phones this tax season , with the goal of reducing average...